Refer a Patient to WestStar Telehealth Network
We make step-down care simple for your facility. When your patients leave detox or residential treatment, our program provides them immediately with structured outpatient behavioral health services — delivered entirely via secure, HIPAA-compliant telehealth. WestStar is private pay. We provide a superbill on request, which you may submit to your insurer for possible out-of-network reimbursement. In-network agreements with major carriers are planned but not yet in place.
How the Referral Process Works
Referring a patient to WestStar takes less than five minutes. Here is what happens after you reach out:
Step 1 — Contact us by phone, email, or the form below with your patient's name and a contact number. We acknowledge every referral within two business hours.
Step 2 — We speak with the patient or family about cost. WestStar is private pay; we provide a written Good Faith Estimate before anything begins, and a superbill for out-of-network reimbursement.
Step 3 — Once enrolled, we complete a comprehensive psychiatric evaluation within 24 to 48 hours and the first individual session within 72 hours.
Step 4 — Your patient begins our structured outpatient program: four group sessions and two individual sessions weekly, physician-led medication management, and monitored toxicology. Approximately 7.75 hours of clinical contact each week, delivered entirely by telehealth.
Step 5 — With the patient's signed authorization, we provide admission confirmation, progress updates, and a discharge summary.
Insurance and Payment
Insurance and Payment
WestStar is private pay. We are not currently in network with any commercial insurance carrier.
What that means for your patient
Our fees are published and itemized. There are no surprise charges.
We provide a superbill on request, which the patient submits to their own insurer for possible out-of-network reimbursement.
Reimbursement is between the patient and their insurer. We can't guarantee it, and the patient remains responsible for the full cost regardless of what the insurer decides.
We're glad to walk a family through our fee schedule and what a typical month costs. Call (833) 743-0047.
In-network agreements with major carriers are planned but not yet in place.
Questions? Call (833) 743-0047 or email us and we can address any concerns regarding payment.
Ready to Refer a Patient?
Fill out the form below or contact us directly. We respond to all referral inquiries within one business day.
Call us: (833) 743-0047
Email: intake@wstelehealth.org